Get Response Review: Is It A Legit Email Marketing Program Or A Scam?

Welcome to my Get Response review.

Get Response is one of today’s old email marketing programs. It remains a strong product with much to offer.

The company was based primarily on the European market in its early years. However, GetResponse has made a concentrated effort over the past decade to expand its reach to the US market.

The company serves more than 350,000 businesses from 183 different countries ranging from micro to well-known business companies such as Ike and Hilton.

This software is worth a look, even those who have no experience in the field. The software offers fantastic features at a very reasonable price.

Get Response gives you access to extensive A / B testing options, list segmentation, and a tremendously useful array of tools and reports. For details, read the full review.

This Get Response review we will try to answer the following four questions. It should give you a clear understanding if Get Response a scam or not and whether it’s worth your money.

• What Is Get Response?
• How Get Response REALLY Works?
• Is Get Response Scam or Legit?
• Is There Something Better?

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WHAT IS Get Response?

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Program Name: Get Response

Website: www.getresponse.com

Creator: Simon Grabowski

Price: Free 30 days free trial then upsells

Upsells: $15 up to $1,199 depending on how many subscriptions you to get

Recommendation: Yes, for those who have email marketing experience

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Get Response was launched by Simon Grabowski in 1997 and provides entrepreneurs with high-quality online marketing solutions to enable them to grow their businesses.

The tool is user-friendly and offers businesses with custom software features depending on size and requirements.

It means that if it comes to Get Response for help in choosing and using the right marketing solutions, no business will go empty-handed.

HOW Get Response REALLY WORKS?

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Get Response Pricing

Get Response offers a 30-day free trial with a list of up to 1,000 subscribers, no credit card required. However, if you add, delete, and re-add a contact on the free trial, it counts as two contacts.

There are several pricing plans available once the trial has expired. Once the free trial ends, you will now pick a plan to buy.

There are 4 different plans on Get Response, and the format is quite that is Basic, Plus, Professional, and Enterprise.

When you move up these plans, the price will become more expensive and access you to more advanced features. The pricing of each plan will depend on the number of contacts in your email list.

Also, there are discounts available for merchants for those who want to commit to Get Response in the long term.

Pre-payment for the service for a year saves you 18%. If you think you’ll be using Get Response in the foreseeable future, you can save 30% by selecting two years of advance service. They also offer a 50% discount for nonprofits.

Here Is The Price Of Each Plan:

Basic

The Basic plan gives you Email marketing, Autoresponders, and Unlimited landing pages. You’ll also get Unlimited automation templates, Sales funnel, Facebook Ads, and Sell e-products.

The Basic plan price

• 1,000 Subscribers: $15/month
• 2,500 Subscribers: $25/month
• 5,000 Subscribers: $45/month
• 10,000 Subscribers: $65/month
• 25,000 Subscribers: $145/month
• 50,000 Subscribers: $250/month
• 100,000 Subscribers: $450/month

Plus

The Plus plan gives you all the features of the Basic plan, plus a few extra features. The additional features are Automation builder (5 workflows), a simple CRM, Contact scoring & tagging, Sales funnels, and Webinar funnels (5 funnels). You will also have access to webinars (up to 100 attendees). A Work together account can accommodate up to three users.

The Plus plan price:

• 1,000 Subscribers: $49/month
• 2,500 Subscribers: $59/month
• 5,000 Subscribers: $79/month
• 10,000 Subscribers: $95/month
• 25,000 Subscribers: $179/month
• 50,000 Subscribers: $299/month
• 100,000 Subscribers: $499/month

Professional

The Professional plan you will get everything from the Pro plan, plus a few more features. On the Professional plan, you will get an Unlimited automation builder, Custom DKIM, Paid webinars, and Unlimited sales funnels. The Professional plan has a maximum webinar attendee to 300 and the number of users to five. 

The Professional plan price

• 1,000 Subscribers: $99/month
• 2,500 Subscribers: $119/month
• 5,000 Subscribers: $139/month
• 10,000 Subscribers: $165/month
• 25,000 Subscribers: $255/month
• 50,000 Subscribers: $370/month
• 100,000 Subscribers: $580/month

Enterprise

Enterprise plan, you will get everything from the pro plan. The features include inside in this plan are Transactional emails (paid add-on), Account manager, Dedicated IP address, Deliverability consulting, Single sign-on (SSO) and a Webinars (max 500 attendees)

The Enterprise plan price

• 100,000+ Subscribers: $1,199/month

Get Response Hardware & Software Requirements

Get Response works with both PC and Mac operating systems. While the software will run on Chrome or any browsers you have. Also, you will need to enable some tools like Adobe Flash, cookies, and JavaScript. It also works on iPhone/iPad and an Android.

Specific Size Of Business

Get Response to provide small-scale marketers to large-scale features, and it does this job admirably, working well for businesses that have 100 contacts to 100,000. Companies with more extensive lists should look to Get Response Enterprise.

Creating Campaign

On creating a campaign, you will get the option between the “Drag-and-Drop Email Editor” and “HTML Source Editor.”

For the drag-and-drop editor, you can use a blank template, import a template from a zip file or web page, create a plain text email, or create a custom template with the assistance of Get Response’s designers with extra cost.

When you select editor, you can fill out the fields like message name, subject, “reply-to” address, etc., and choose tracking options, activate A/B testing, and set the campaign up for sharing via linked Facebook and Twitter accounts.

The mobile device feature shows how the custom email will look on your mobile device complete with interactive scrolling and landscape/portrait toggle.

The templates are arranged in different categories such as holidays, restaurants, birthday, online marketing, and more.

You can also drag and drop elements like text boxes, images, etc. in the editor to design your email.

You can save your elements as snippets so you can use them later or whenever you want. The program also offers History features that autosave your work so that in case you accidentally delete something, you can revert it to an earlier version.

The interface of the layout does not necessarily need to be complicated. It can take a few clicks on changing the placement of an element and occasionally results in strange behavior or a more complex layout.

If you know HTML, the ability to easily pop open the HTML editor will save you some grief.

Sending Emails

Sending emails is easy; using the handy Inbox Preview, you can preview them and run them through a spam check to search for elements that could be tagged as spam.

Next, you select a campaign list to use and add or remove individual email addresses from the mailing. You can then send your emails immediately or schedule the mailing for a later date or time.

Like most ESPs, you would need to certify that every list you upload is permission-based and is in compliance with the anti-spam policies of the provider.

You can add lists in the following:

• Upload a .txt, .csv, .xls, .xlsx, .vcf, or .ods file.
• You can import contacts from Google Docs, Google Contacts, Salesforce, Highrise, Magento, FreshBooks, Zendesk, or Formstack.
• Copy and paste the addresses into a text box manually.
• Migrate a list from MailChimp, ActiveCampaign, AWeber, or Constant Contact.

Users can manually pick or remove contacts on a one-by-one basis from a single mailing with a useful feature for small organizations with a restricted mailing list.

Get Response Features

Get Response has some great features for all the customers that they have.

• Email Campaigns – It is designed to target and personalized your emails to reach your target customers. Create and set up sales funnels on an automated email campaign that will adjust based on customer interest.

• Creating & Customizing Emails – It has over 500 templates and a drag-and-drop editor, the email designer provides different design options for those who do not have HTML experience.
  
  The templates support responsive design and are compatible with mobile and desktop devices, as well.
  
  It has limited photo editing, drag-and-drop design such as images, text blocks, and buttons, and you can save your work on“snippets” for future use. If you have experience using HTML, you can code your code on the templates.

• Landing Page Creator – It allows you to create a landing page quickly, and you can choose from 100 templates that they have. For the email creator, you can also use the drag-and-drop editor to edit the page.
  
  On a GetResponse subdomain, you can host your page for free or publish the page on your domain.

• Customer Tracking – You can use the built-in CRM tools on Get Responses so you can track every action and leads in one place.

• Email Segmentation – You can group your contacts by location, subscription date, and more.

• A/B Split Testing – Get the A / B testing feature of Response allows you to check and compare to five variants of the subject line, email content form field or sending time.

• Reporting & Analytics – Get Response Email Analytics offers a comprehensive reporting capability, features such as single-click email, autoresponder statistics, side-by-side email comparison, and email ROI analysis.

• Autoresponders – Get Response provides you with both time and action-based autoresponders to increase subscriber engagement, and a guide on how to use them.

• Custom Forms – Get Response has over 500 templates, where you can adjust colors, sizes, and custom fields to fit your brand. You can also use A / B tests to try different forms, and you can add them to your site as pop-ups, scrolling forms, download boxes, and fixed bars.

• Online Surveys – You can create and customize surveys to gather insights.

• RSS To Email – This tool allows you to email your blog audience automatically each time you post or to put all your articles into a digest grouped daily, weekly, or monthly by using a simple template design.

• Multiple Languages – Get Response is available in English, German, Portuguese, and French.

• Webinars – This feature is relatively unique among ESPs (Email Service Provider) and gives you access to audio, video, online polling, screen sharing, and a digital whiteboard.

• Marketing Automation – Get Response allows you to build an automated workflow quickly.
  
  You can create a web of automation using simple menu tools such as conditions, actions, and filters to determine just the right times to send messages to subscribers based on their behavior on your website.

• Time Travel – Get Response allows you to segment their campaign and send it through its Time Travel option according to time zones. This feature ensures that the mail will go to everyone’s mailbox at the same local time. 

Get Response Customer Service & Support

Get Response offers you support in several ways. You will get a one-on-one help that is available through email and live chat. 

Get Response also provides a large tool library, such as infographics and video courses, to help you learn how to use the software alone.

Here are the support options:

• Email & Live Chat – Get Response has live one-on-one support through email and live chat that is available 24/7. The phone support is not available.

• In-Software Help – On your dashboard, you can access a few support resources.
  
  By clicking the “?” in the upper right corner of your screen, you can see a menu that you can use it to access an email form, view your support tickets, access to live chat support, and a quick look for resources in the Help Center.
  
  You can also find links to Get Response List Building Program, Premium Marketing Toolkit, and GetResponse Marketplace, where you can find experts in your marketing campaigns to work with you.

• Help Center – Get Response provides an extensive searchable FAQ knowledge base. They include links to relevant video tutorials where appropriate.

• Guides – Get Response offers a wide range of downloadable materials, including an in-depth view of the software and management of email marketing. The materials are guides, whitepapers, infographics, and reports.

• Videos – Get Response has a full video resources library, ranging from short video tutorials to long-form video courses. The video courses teach you about different aspects of software and email marketing in general. 

• API Docs – To build the customizations, developers can access the documentation of the API.

• Account Managers (Enterprise) – if you sign up for an Enterprise level plan, you will get access to an account manager.

• Blog – The team posts a new entry to its blog every weekday. The articles typically discuss tips, themes, and trends in email marketing, with a heavy focus on acquiring new subscribers, SEO, and social media.

• Social Media – Get Response has an active social media account where you can contact them through message. These are the social media accounts that Get Response have: Facebook, Twitter, LinkedIn, and Instagram.

Get Response Integrations & Add-Ons

Get Response has over 130 add-ons to offer and integrations with popular software programs and services.

When you go to integrations, you will find a popular eCommerce platform like BigCommerce and payment service provider as well, such as PayPal and Amazon Pay.

It also provides integrations with several CRM software, content management systems, and analytics tools. Also, you will be able to integrate with social media platforms, such as Facebook and YouTube.

Get Response Security

On Get Response, they have a powerful firewall that runs 24/7 to monitor all the companies servers.

The company uses bank-level encryption on a PCI-compliant network to processes and store credit card data.

The data is backed up daily to multiple servers for full data redundancy. For more information, see the GetResponse security page.

Anti-Spam Policy & Protection

They have an anti-spam policy to keep its deliverability rates high. When you sign up, you must certify that your list is permission-based and meet their anti-spam standards. 

For more information, go to their Anti-spam policy to learn more.

Get Response Customer Complaints

There are some mix reviews about Get Response customer support. Like others have excellent experience with their support, while others say that their support is slow to respond to their concerns or no response at all.

Like this complaint from Trustpilot that his/her account got deactivated without notice and also he/she said that “if Get Response feels they want to deactivate your account, they DO NOT HAVE TO REFUND YOU as perm their ToS”.

So I search for their refund policy, and there it said. If we charge your credit card on August 10th, and you cancel your account on August 15th, you are still responsible for paying for the entire month (or year, if you have selected an annual plan.) See the image below.

There is another issue about customer support is not always the most reliable. They can be slow to respond, or they don’t respond at all. You will see this complaint on Trustpilot.

IS Get Response SCAM OR LEGIT?

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In my opinion, I’d say that Get Response is not a scam. They have been running for more than 20 years now, with more than 350,000 customers in 183 countries.

Also, they have a lot of tools that will help you with your business, such as video tutorials and drag and drop email editor, where you can edit your design.

If you are a marketer with a big budget that can accommodate a Plus plan, then this is for you. If you are just a beginner and just learning how to create a business, then I don’t recommend this to you.

Pros

• Easy to use
• Numerous features

Cons

• No refunds
• Fair customer support
• Upsells

IS THERE SOMETHING BETTER?

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Now you know what the pros and cons in this Get Response review and the issue that they have, especially about their refund policy.

If you are interested, you can go to their website and sign up. But be sure to cancel when your 30-day free trial is up if you don’t want to continue with Get Response.

If you don’t cancel it, they will charge you as I said earlier, based on the complaints that other users have that Get Response will not issue a refund when they started charging you on the plan that you buy.

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Thank you for taking the time reading my Get Response review. If you have any questions or thought as to whether Get Response is a scam, feel free to leave a comment below, and I will always reply! 

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